RaketRank Terms of Use
Last updated: June 10, 2025
Welcome to RaketRank — a competitive playground for pickleball players and teams. By using our platform (website or mobile app), you agree to the following terms. If you don't agree, you shouldn't use RaketRank.
1. Eligibility
You must be at least 13 years old to use RaketRank. If you're under 18, you should have permission from a parent or guardian.
2. Your Account
You're responsible for keeping your login info safe and for anything that happens on your account. Don't share your password. If you think your account has been compromised, let us know immediately at support@raketrank.com.
3. Platform Rules
Please play fair, be respectful, and follow league and team rules. RaketRank reserves the right to suspend or remove users for misconduct including:
- Abusive language
- Fraudulent behavior (e.g., fake matches or accounts)
- Harassment or violations of our community standards
4. Content
You retain ownership of any content (profile images, team names, etc.) you upload — but by submitting it, you give us permission to display it on the platform. Don't post anything illegal, hateful, or copyrighted without permission.
5. Payments
Paid features (subscriptions, one-time fees) are billed via Stripe. Prices may change, but you'll always be notified before any charge. No refunds unless otherwise stated.
6. Termination
You can delete your account anytime. We also reserve the right to suspend or terminate your access if you break the rules or abuse the platform.
7. Liability
We try our best to make RaketRank stable and secure, but we can't guarantee perfect uptime or error-free experience. We're not responsible for losses due to app downtime, bugs, or user-generated content.
8. Changes
We may update these terms from time to time. When we do, we'll update the date above and notify you if changes are significant.
9. Questions?
Shoot us a message at support@raketrank.com — we're here to help.
RaketRank Privacy Policy
Last updated: June 10, 2025
We care about your data almost as much as we care about dinks, drop shots, and your leaderboard ranking. Here's how we handle your personal info on RaketRank:
What We Collect
When you use RaketRank, we may collect:
- Name, email, and username (when you sign up)
- Location info (if you share it for team discovery or "Nearby Teams")
- Gameplay activity (matches played, wins/losses, availability, etc.)
- Device/browser data (for analytics and performance)
What We Don't Do
- We don't sell your data
- We don't track you across the internet
- We don't read your team chats (unless you report something)
Your info is in the kitchen, and just like in pickleball — we're not stepping in.
Why We Use Your Info
We use your data to:
- Match you with teams, players, leagues, and events
- Power features like search, scheduling, rankings, and My Hub
- Improve the app and notify you about key stuff (like new leagues or a teammate challenge)
We may occasionally send you product updates or feature invites — you can unsubscribe anytime.
Who Sees Your Info
- Your public profile (username, city, rating, stats) is visible to other users by default
- If you're on a team or enter a league, your teammates and opponents will see your profile and match info
- Private info (like your email) stays private and is never shared with sponsors, players, or anyone else
Payments & Billing
All payment processing is handled securely via Stripe. We don't store or touch your credit card data.
Your Controls
You can:
- Edit or delete your profile at any time
- Leave a team or league
- Contact us at support@raketrank.com to fully delete your account and associated data
Analytics & Third-Party Tools
We use trusted tools like Google Analytics or Mixpanel to understand how the app is used — anonymously and respectfully.
Changes to This Policy
If we ever make changes to this policy, we'll post them here and (if big enough) we'll give you a heads-up in the app or by email.
Questions?
Email us anytime at support@raketrank.com and we'll get back to you faster than a drive to the baseline.